We do not offer Refund & Return. Any product purchased from Malboos Apparel’s online store can be exchanged from the Online Store ONLY, provided it is unused and still has the label/tag in the original state (We do not offer exchanges unless we deliver the incorrect order or the product is faulty). This policy is applicable to local orders only.
- For products on Sale, we do not offer exchanges unless we deliver the incorrect order.
- Exchange Policy is only liable within 14 days after the product(s) are delivered.
Refund and Exchange Procedure:
Malbus Apparel does not offer an exchange/refund policy once the order is processed. However, you are eligible for an exchange if we have delivered a wrong item to you or the one you received is faulty or damaged. In that case, you can contact our customer services by emailing us at malbus.apparel@gmail.com or call us at +92-321-866-9090 along with your order details for our customer care representative to schedule the right one for you.
Order Cancellation:
You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email/phone/WhatsApp that will contain the tracking information. As soon as the product has been shipped, our exchange & returns policy will be applicable. We have the authority to cancel orders for reasons such as; the item being out of stock, pricing errors, or the credit card payment being declined by the issuing financial institution.
Phone: +92-321-866-9090
Email: malbus.apparel@gmail.com
Website:
Facebook Page: https://www.facebook.com/share/4sQLuxyyVoQdiSaW/?mibextid=qi2Omg
Instagram: https://www.instagram.com/malboosapparel/
Customer Service Hours
Monday to Thursday 10:00 am – 6:00 pm GMT+5
Saturday 10:00 am – 3:00 pm GMT+5